1. Introduction

This is the Dougarie Boathouse’s privacy policy. Dougarie Boathouse is a trading name of Dougarie Holdings LLP and the trustees of a family trust who are members of Dougarie Holdings LLP. Dougarie Holdings LLP is a limited liability partnership set up by individuals and as trustees of a family trust.  

This privacy policy applies to personal data we process as a data controller, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. To the extent that Dougarie Boathouse decides why and how personal data is processed, Dougarie Boathouse is a data controller of such personal data. 

Dougarie Boathouse may process personal data of, for example, customers, guests, workers, website visitors and competition participants. When this privacy policy refers to “you”, it is referring to those individuals whose personal data is processed by Dougarie Boathouse as a data controller. 

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

If you have any questions about this privacy policy please contact Dougarie Boathouse in the following ways: 

Email address: office@dougarie.com 

Postal address: The Dougarie Boathouse, Dougarie Estate Office, Machrie, Isle of Arran, KA27 8EB

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). 

This privacy policy is kept under regular review. It is important that the personal data Dougarie Boathouse holds about you is accurate and current. Please inform Dougarie Boathouse if your personal data changes during your relationship with Dougarie Boathouse. 

  1. Personal data collected by Dougarie Boathouse 

Dougarie Boathouse may collect, use, store and transfer different kinds of personal data about you, for example: 

  • Information about your identity such as your name, age or marital status 
  • Your contact information such as a billing address, email address or telephone number
  • Your financial information such as your bank account details 
  • Transaction records such as dates of payments 
  • Dietary and access requirements
  • Technical data when you use the Dougarie Boathouse website such as your IP address 
  • Use data such as how you use our services 
  • Marketing and Communications Data such as your preferences in receiving marketing from Dougarie Boathouse and your communication preferences

If Dougarie Boathouse requires to collect personal data by law or under the terms of a contract with you, and you fail to do so when requested, Dougarie Boathouse may not be able to perform the contract or enter into a contract with you.

Dougarie Boathouse will collect personal data through direct interactions with you,such as when you give your personal information by post, email, fill out a form on the website or enter its competitions. 

Dougarie Boathouse may also collect personal data from you from third parties or publicly available sources, such as when you enter a Dougarie Boathouse competition on social media. 

  1. How Dougarie Boathouse uses your personal data 

 Dougarie Boathouse will use your personal data where the law permits it. This will include:

  • To perform a contract with you or to enter into a contract with you 
  • Where it is necessary for the legitimate interests of Dougarie Boathouse, and your interests and fundamental rights do not override those interests 
  • To comply with a legal obligation

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate interest means the interest of Dougarie Boathouse in conducting and managing its business and to give you the best service. The potential impact on you (positive and negative) and your rights will be considered and balanced before your personal data is processed for legitimate interests. Your personal data will not be used for activities where Dougarie Boathouse’s interests are overridden by the impact on you, unless you have provided consent or it is otherwise required or permitted to by law. 

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that Dougarie Boathouse is subject to.

Examples of the purposes for which Dougarie Boathouse will process your personal data are: 

  • To make bookings and reservations for you, on the basis of performance of a contract with you
  • To manage payments, fees and charges, on the basis of performance of a contract with you and Dougarie Boathouse’s legitimate interests in recovering debts that are due
  • To notify you about changes to our privacy policy, on the basis of Dougarie Boathouse’s legitimate interests to keep its policies up to date and to comply with a legal obligation
  • To enable you to partake in a competitions, on the basis of performance with a contract with you, and Dougarie Boathouse’s legitimate interests in developing and growing business 
  • To send you marketing communications, on the basis of Dougarie Boathouse’s legitimate interests in growing and developing business

Dougarie Boathouse does not normally rely on consent as a legal basis to process your personal data. Where you are asked to provide consent, we will provide full details of what we are seeking consent for. Where you have provided consent, you may withdraw that consent at any time by contacting us using the contact details above.

Marketing 

Dougarie Boathouse may use your personal data to form a view of products, services and offers that may be relevant to you. You may receive marketing communications from Dougarie Boathouse from Dougarie Boathouse if you have entered Dougarie Boathouse competitions, requested information from Dougarie Boathouse or purchased goods or services from Dougarie Boathouse, and have not opted out of marketing. 

Dougarie Boathouse will obtain your express opt-in consent before sharing your personal data with any third party for any third party marketing purposes.  

You can ask Dougarie Boathouse to stop sending you marketing communications at any time by using the contact information in this privacy policy, or by following the opt-out information in the communications. 

If you opt out of receiving marketing messages from Dougarie Boathouse, this will not apply to personal data provided as a result of a service purchase. 

Change of purpose

Dougarie Boathouse will only use your personal data for the purposes for which it was collected, unless reasonably considered that Dougarie Boathouse needs to use it for another reason and that reason is compatible with the original purpose. If you wish an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Dougarie Boathouse by using the contact information in this privacy policy. 

If your personal data is required for an unrelated purpose, Dougarie Boathouse will notify you and explain the legal basis.

Please note that Dougarie Boathouse may process your personal data without your knowledge or consent where this is required or permitted by law.

Website

The Dougarie Boathouse website is not intended for children. 

The Dougarie Boathouse website may contain links to third-party websites, plug ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Dougarie Boathouse is not responsible for their privacy statements. 

  1. Disclosures of personal data 

We may share your personal data with sub-contractors instructed to act on our behalf including wedding industry professionals and promoters including publications. Where we use these providers, we have appropriate contractual arrangements in place to ensure the confidentiality and security of your data.

Dougarie Boathouse may disclose your personal data to third parties it sells, transfers or merges part of its business or assets with. Dougarie Boathouse may also seek to acquire other businesses or merge with them. If a change like this happens to Dougarie Boathouse, the new owners may use your personal data as set out in this privacy policy. 

Dougarie Boathouse does not allow any third parties to use your personal data for which it is the controller for their own purposes, save as set out in this policy. 

We will also share your data as required to do so by law. 

Dougarie Boathouse does not transfer your personal data outside the UK. 

  1. Security 

Dougarie Boathouse has appropriate security measures in place to prevent your personal data from being accidently lost, used or accesses in an unauthorised way, altered or disclosed. 

Dougarie Boathouse limits access to your personal data by any employees, agents, contractors and other third parties who have a business need to know your personal data. Such parties will only process your personal data on our instructions and will be subject to a duty of confidentiality. 

Dougarie Boathouse has procedures in place to deal with any suspected data breaches. You will be notified and any applicable regulators will be notified of a breach, where there is a legal requirement to do so. 

  1. Data retention

How long your personal data will be used for 

Dougarie Boathouse will retain your personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying a legal, regulatory, tax, accounting or reporting requirement. Dougarie Boathouse may require your personal data for a longer period of time in the event of a complaint having been made, or a reasonable belief that there is a prospect of litigation in respect of our relationship with you. 

In order to determine the appropriate retention period for your personal data, Dougarie Boathouse considers the amount, nature and sensitivity of personal data, the potential risk of harm from unauthorised use or disclosure of your personal data,  the purposes for which Dougarie Boathouse processes your personal data and whether those purposes can be achieved through other means, and the applicable regulatory, legal, tax, accounting or other purposes. 

Dougarie Boathouse may be required by law to keep basic customer information for a set period of time after they cease being customers for legal purposes. 

In some circumstances, you can ask Dougarie Boathouse to delete your personal data by using the contact information in this privacy policy. See Your legal rights below for more information. 

In some circumstances, Dougarie Boathouse may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes. In such circumstances this information can be used indefinitely without further notice to you. 

  1. Your legal rights

Under certain circumstances you have rights under UK data protection laws. These rights are:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data Dougarie Boathouse holds about you and to check that it is being lawfully processed.
  • Request correction of the personal data held by Dougarie Boathouse about you. This enables you to have any incomplete or inaccurate data about you corrected, though any new personal data provided to us by you may need to be verified for accuracy. 
  • Request erasure of your personal data. This enables you to ask for your personal data to be removed or deleted where there is no good reason for the processing to continue. You also have the right to ask for your personal data to be removed where you have successfully exercised your right to object to processing (see below), where the information has been processed unlawfully or where your personal data needs to be erased to comply with local law. Dougarie Boathouse may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where Dougarie Boathouse is relying on a legitimate interest and you feel it impacts on your fundamental rights and freedoms. You also have the right to object where Dougarie Boathouse is processing your personal data for direct marketing purposes. In some cases, Dougarie Boathouse may demonstrate that it has compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This applies if you want Dougarie Boathouse to establish the data’s accuracy, if the use of the data is unlawful but you do not want it to be erased, where you need the data to be stored by Dougarie Boathouse even if it is no longer required so that you can establish a legal claim, or if you have objected to our use of your data but Dougarie Boathouse needs to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. Dougarie Boathouse will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for or where the information was used to perform a contract with you.
  • Withdraw consent at any time where Dougarie Boathouse relies on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, Dougarie Boathouse may not be able to provide certain products or services to you. 

If you wish to exercise any of these rights, please contact Dougarie Boathouse using the contact information in this privacy policy. 

You will not normally have to pay a fee to exercise your rights. However, Dougarie Boathouse may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, Dougarie Boathouse may refuse to comply with the request in these circumstances. 

Dougarie Boathouse may need to request information from you to confirm your identity and allow you to exercise your legal rights. Dougarie Boathouse may also contact you to ask for further information in relation to your request to speed up the response. 

Dougarie Boathouse will try to comply with all legitimate requests within one month. However, if it will take longer because the request is particularly complex or a number of requests have been made, Dougarie Boathouse will notify you.