1. Introduction
  1. Introduction

This is the privacy policy for Dougarie Holdings LLP. Dougarie Boathouse and the Dougarie Estate are trading names of Dougarie Holdings LLP, a limited liability partnership with company number SO307855 and registered address Dougarie Estates, Machrie, Isle Of Arran, Scotland, KA27 8EB (“Dougarie Holdings”).

This privacy policy applies to personal data we process as a data controller, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. To the extent that Dougarie Holdings decides why and how personal data is processed, Dougarie Holdings is a data controller of such personal data.

Dougarie Holdings may process personal data of, for example, customers, guests, workers, website visitors and competition participants. When this privacy policy refers to “you”, it is referring to those individuals whose personal data is processed by Dougarie Holdings as a data controller.

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

If you have any questions about this privacy policy please contact Dougarie Holdings in the following ways:

Email address: office@dougarie.com

Postal address: Dougarie Estates, Dougarie Estate Office, Machrie, Isle of Arran, KA27 8EB

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

This privacy policy is kept under regular review. It is important that the personal data Dougarie Holdings holds about you is accurate and current. Please inform Dougarie Holdings if your personal data changes during your relationship with Dougarie Holdings.

  • Personal data collected by Dougarie Holdings

Dougarie Holdings may collect, use, store and transfer different kinds of personal data about you, for example:

  • Information about your identity such as your name, age or marital status
  • Your contact information such as a billing address, email address or telephone number
  • Your financial information such as your bank account details
  • Transaction records such as dates of payments
  • Dietary and access requirements
  • Technical data when you use the Dougarie Holdings website such as your IP address
  • Use data such as how you use our services
  • Marketing and Communications Data such as your preferences in receiving marketing from Dougarie Holdings and your communication preferences
  • Identifiable information such as your photograph when it is caught on security CCTV on our property

If Dougarie Holdings requires to collect personal data by law or under the terms of a contract with you, and you fail to do so when requested, Dougarie Holdings may not be able to perform the contract or enter into a contract with you.

Dougarie Holdings will collect personal data through direct interactions with you,such as when you give your personal information by post, email, fill out a form on the website or enter its competitions.

Dougarie Holdings may also collect personal data from you from third parties or publicly available sources, such as when you enter a Dougarie Holdings competition on social media.

  • How Dougarie Holdings uses your personal data

 Dougarie Holdings will use your personal data where the law permits it. This will include:

  • To perform a contract with you or to enter into a contract with you
  • Where it is necessary for the legitimate interests of Dougarie Holdings, and your interests and fundamental rights do not override those interests
  • To comply with a legal obligation

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate interest means the interest of Dougarie Holdings in conducting and managing its business and to give you the best service. The potential impact on you (positive and negative) and your rights will be considered and balanced before your personal data is processed for legitimate interests. Your personal data will not be used for activities where Dougarie Holdings interests are overridden by the impact on you, unless you have provided consent or it is otherwise required or permitted to by law.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that Dougarie Holdings is subject to.

Examples of the purposes for which Dougarie Holdings will process your personal data are:

  • To make bookings and reservations for you, on the basis of performance of a contract with you
  • To manage payments, fees and charges, on the basis of performance of a contract with you and Dougarie Holdings legitimate interests in recovering debts that are due
  • To notify you about changes to our privacy policy, on the basis of Dougarie Holdings’ legitimate interests to keep its policies up to date and to comply with a legal obligation
  • To enable you to partake in a competitions, on the basis of performance with a contract with you, and Dougarie Holdings’ legitimate interests in developing and growing business
  • To send you marketing communications, on the basis of Dougarie Holdings’ legitimate interests in growing and developing business
  • To use security CCTV on our premises, on the basis of Dougarie Holdings’ legitimate interests to protect you and our property

Dougarie Holdings does not normally rely on consent as a legal basis to process your personal data. Where you are asked to provide consent, we will provide full details of what we are seeking consent for. Where you have provided consent, you may withdraw that consent at any time by contacting us using the contact details above.


Dougarie Holdings may use your personal data to form a view of products, services and offers that may be relevant to you. You may receive marketing communications from Dougarie Holdings from Dougarie Holdings if you have entered Dougarie Holdings competitions, requested information from Dougarie Holdings or purchased goods or services from Dougarie Holdings, and have not opted out of marketing.

Dougarie Holdings will obtain your express opt-in consent before sharing your personal data with any third party for any third party marketing purposes.  

You can ask Dougarie Holdings to stop sending you marketing communications at any time by using the contact information in this privacy policy, or by following the opt-out information in the communications.

If you opt out of receiving marketing messages from Dougarie Holdings, this will not apply to personal data provided as a result of a service purchase.

Change of purpose

Dougarie Holdings will only use your personal data for the purposes for which it was collected, unless reasonably considered that Dougarie Holdings needs to use it for another reason and that reason is compatible with the original purpose. If you wish an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Dougarie Holdings by using the contact information in this privacy policy.

If your personal data is required for an unrelated purpose, Dougarie Holdings will notify you and explain the legal basis.

Please note that Dougarie Holdings may process your personal data without your knowledge or consent where this is required or permitted by law.


The Dougarie Holdings website is not intended for children.

The Dougarie Holdings website may contain links to third-party websites, plug ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Dougarie Holdings is not responsible for their privacy statements.

  • Disclosures of personal data

We may share your personal data with sub-contractors instructed to act on our behalf including wedding industry professionals and promoters including publications. Where we use these providers, we have appropriate contractual arrangements in place to ensure the confidentiality and security of your data.

Dougarie Holdings may disclose your personal data to third parties it sells, transfers or merges part of its business or assets with. Dougarie Holdings may also seek to acquire other businesses or merge with them. If a change like this happens to Dougarie Holdings, the new owners may use your personal data as set out in this privacy policy.

Dougarie Holdings does not allow any third parties to use your personal data for which it is the controller for their own purposes, save as set out in this policy.

We will also share your data as required to do so by law.

Dougarie Holdings does not transfer your personal data outside the UK.

  • Security

Dougarie Holdings has appropriate security measures in place to prevent your personal data from being accidently lost, used or accesses in an unauthorised way, altered or disclosed.

Dougarie Holdings limits access to your personal data by any employees, agents, contractors and other third parties who have a business need to know your personal data. Such parties will only process your personal data on our instructions and will be subject to a duty of confidentiality.

Dougarie Holdings has procedures in place to deal with any suspected data breaches. You will be notified and any applicable regulators will be notified of a breach, where there is a legal requirement to do so.

  • Data retention

How long your personal data will be used for

Dougarie Holdings will retain your personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying a legal, regulatory, tax, accounting or reporting requirement. Dougarie Holdings may require your personal data for a longer period of time in the event of a complaint having been made, or a reasonable belief that there is a prospect of litigation in respect of our relationship with you.

In order to determine the appropriate retention period for your personal data, Dougarie Holdings considers the amount, nature and sensitivity of personal data, the potential risk of harm from unauthorised use or disclosure of your personal data,  the purposes for which Dougarie Holdings processes your personal data and whether those purposes can be achieved through other means, and the applicable regulatory, legal, tax, accounting or other purposes.

Dougarie Holdings may be required by law to keep basic customer information for a set period of time after they cease being customers for legal purposes.

In some circumstances, you can ask Dougarie Holdings to delete your personal data by using the contact information in this privacy policy. See Your legal rights below for more information.

In some circumstances, Dougarie Holdings may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes. In such circumstances this information can be used indefinitely without further notice to you.

  • Your legal rights

Under certain circumstances you have rights under UK data protection laws. These rights are:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data Dougarie Holdings holds about you and to check that it is being lawfully processed.
  • Request correction of the personal data held by Dougarie Holdings about you. This enables you to have any incomplete or inaccurate data about you corrected, though any new personal data provided to us by you may need to be verified for accuracy.
  • Request erasure of your personal data. This enables you to ask for your personal data to be removed or deleted where there is no good reason for the processing to continue. You also have the right to ask for your personal data to be removed where you have successfully exercised your right to object to processing (see below), where the information has been processed unlawfully or where your personal data needs to be erased to comply with local law. Dougarie Holdings may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where Dougarie Holdings is relying on a legitimate interest and you feel it impacts on your fundamental rights and freedoms. You also have the right to object where Dougarie Holdings is processing your personal data for direct marketing purposes. In some cases, Dougarie Holdings may demonstrate that it has compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This applies if you want Dougarie Holdings to establish the data’s accuracy, if the use of the data is unlawful but you do not want it to be erased, where you need the data to be stored by Dougarie Holdings even if it is no longer required so that you can establish a legal claim, or if you have objected to our use of your data but Dougarie Holdings needs to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. Dougarie Holdings will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for or where the information was used to perform a contract with you.
  • Withdraw consent at any time where Dougarie Holdings relies on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, Dougarie Holdings may not be able to provide certain products or services to you.

If you wish to exercise any of these rights, please contact Dougarie Holdings using the contact information in this privacy policy.

You will not normally have to pay a fee to exercise your rights. However, Dougarie Holdings may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, Dougarie Holdings may refuse to comply with the request in these circumstances.

Dougarie Holdings may need to request information from you to confirm your identity and allow you to exercise your legal rights. Dougarie Holdings may also contact you to ask for further information in relation to your request to speed up the response.

Dougarie Holdings will try to comply with all legitimate requests within one month. However, if it will take longer because the request is particularly complex or a number of requests have been made, Dougarie Holdings will notify you.